Best Buy Privacy Policy

How your personal information is used by Best Buy UK Distributions Limited ("Best Buy")

Best Buy is committed to protecting your privacy. This Privacy Policy explains our current data processing practices. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at the address below.

We will maintain a record of your personal details, given to us by you or others during your relationship with us and other companies in the Best Buy Europe Distributions Limited group of companies which includes Best Buy Co. Inc and the Carphone Warehouse Group plc and each of their group companies ("Best Buy Group").

If you are purchasing products or services through this website we need to collect certain information to be able to process your order. What we need varies depending on the items you have ordered, and the pages you are asked to complete will vary accordingly.

The information is sent to us via an SSL encrypted server. This information will form part of a record of your dealings with us and if you contact us in any way, we may ask for certain information to be able to check this record and answer your questions quickly and accurately. We may make a note of this contact if it is relevant to your record. This allows us to provide a higher level of ongoing customer care.

The information we may collect includes:

  • any details you provided electronically (including email enquiries, registration or feedback forms);
  • details you give us on application forms or during conversations with you on the telephone or at any of our stores;
  • details you give us so that we can provide you with goods and services;
  • details we receive from credit reference and fraud detection agencies; and
  • details you give us when setting up an account online, joining the My Best Buy programme, signing up for e-newsletters or participating in any promotional or other activities run by us or our partners;,

You agree that we may use and update this centrally held information:

  • to communicate with you (by post, e-mail, phone, SMS or MMS) in relation to queries and enquiries
  • for credit and credit related services and to manage your accounts;
  • to provide you with other services;
  • to recover debts;
  • to identify products and services which might be suitable for you and to contact you about these, subject to your marketing preferences;
  • to prevent and detect fraud;
  • to update our records about you;
  • to prevent money laundering;
  • to check your identity; and
  • for research and statistical analysis with the aim of improving our services.

You agree that we may use your personal information to make a credit check on you before we provide you with any services. These searches will be recorded by the credit reference agencies. We may disclose information about how you run your accounts to the credit reference agencies. We and other organisations may also use credit reference agency and fraud prevention agency records that we receive about you and people financially linked to you to help make decisions about you and them.
When assessing an application, we may use automated decision-making systems.

If you give us information about another person, you confirm they have given you permission to provide it to us and for us to be able to process their personal information. You must also confirm that you have told them who we are and the basis on which we will use their information.

The information we hold about you is confidential. We will only disclose it outside the Best Buy Group when:

  • you give us your consent;
  • it is needed by certain reputable third parties involved in running accounts and/or providing services for you (for example, credit reference agencies who do credit checks for us/companies who provide installation services in connection with our products);in order to obtain professional advice;
  • we or others need to investigate or prevent crime (e.g. to fraud prevention agencies);
  • the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent; or,
  • there is a duty to the public to reveal the information.

Any personally identifiable information you submit on a bulletin board, blog, chat room, or any other public forum on this website can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, email address or any other personal information on such public forums. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

We may administer your account and provide other services from centres in countries outside Europe that do not always have the same standard of data protection laws as the UK. However, we will have a contract or other legal mechanisms in place to ensure that your information is adequately protected, and we will remain bound by our obligations under the Data Protection Act even when your personal information is processed outside Europe.

Use of cookies

This website uses cookies. Cookies collect information about your use of the website, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. The information collected by cookies enables us to understand the use of our site, including the number of visitors we have, the pages viewed per session, time exposed to particular pages etc.

This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly. We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our or our other customers' rights. Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you refuse cookies.

Monitoring

We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.

Protecting your privacy

Where you provide us with sensitive information about yourself, we will take appropriate security measures given the nature of that information. We have tried to create a secure and reliable website for our users however, we have no responsibility or liability for the security of personal information transmitted via the Internet. Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites.

At times we may partner with a third party to create a site that may look as if you are on a www.bestbuy.co.uk or www.mybestbuy.co.uk web page. These sites may be co-branded or may have the look and feel of being on our site. However, the information collected on these pages may not be covered under the Best Buy Privacy Policy. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages.

Accurate information

We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this at the fraud prevention agencies.

You are responsible for informing us that your personal details have changed: for example, a change of address or to your title. You confirm that you will inform us of any change to your personal information as soon as is reasonably practicable in order that we may update our records. Please note that notification of any change to your personal information must be in writing (to the address below) and should include your account and/or telephone numbers with us.

If you feel your privacy has been breached by us, then please write to:

Best Buy Data Protection Office,
Best Buy UK Distributions Limited

Legal Department
1 Portal Way,
London,
W3 6RS

Contacting you

During your time on this site you may have the opportunity to consent to us contacting you by e-mail, phone, SMS or MMS from time to time occasionally about products and services which members of the Best Buy Group and carefully selected third parties believe may be of interest to you.

You can make changes to your marketing preferences at any time by calling us on 0333 7777 777, 8am – 9pm Monday-Friday, Saturday 9am-9pm and 10am-6pm on Sundays. Alternatively, you can email us at generalenquiries@bestbuy.co.uk or write to us at My Best Buy, Best Buy UK, 1 Portal Way, London W3 6RS. When you do this, it may take up to 28 days for such changes to take effect.

Security

You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.

You must not use any false identity in email or other network communications.
You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation's security (cross-network hacking). This is an illegal act and prosecution under criminal law may result.

Changes to Privacy Policy

Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Your consent

By using this website you are consenting to this privacy policy.

Access rights

If you request it, on payment of a fee, which is currently £10, we will provide you with a copy of the personal information to which you are entitled that we hold about you. Please write with full details (as explained more fully below) to us at: Best Buy Data Protection Office, Best Buy UK Distributions Limited, PO Box 375 Southampton So30 , enclosing your cheque or postal order for £10 payable to Best Buy UK Distributions Limited.

Please include the following information with your written request:

  • your full name and address;
  • any details you wish to provide about the information you are requesting;
  • your My Best Buy ID (if relevant);
  • a proof of identification (see below); and
  • telephone contact details in case we need to contact you about your request (optional).

Acceptable forms of identification are a photocopy of one of the following:

  • birth certiffcate;
  • passport;
  • utility bill showing the same name and address as the customer requesting the information;
  • bank statement showing the same name and address as the customer requesting the information;
  • child benefit book;
  • pension book;
  • driver’s licence; or
  • Forces ID.